Return and Refund Policy

At Qodesh Music, we are committed to providing you with uplifting and inspiring musical experiences. We understand that sometimes issues may arise. Please read our Refund and Return Policy carefully to understand your rights and our procedures.

This policy applies exclusively to digital music tracks and albums purchased directly from the Qodesh Music website www.qodeshmusic.com .

1. General Policy for Digital Music Downloads

Due to the nature of digital products (music files), once a download link has been provided and/or the file has been successfully accessed or downloaded by the user, the product is considered “delivered” and generally non-refundable. This policy is in place to protect the intellectual property rights of our artists and to prevent unauthorized copying and distribution.

However, we are committed to your satisfaction and offer refunds under specific, limited circumstances as outlined below.

2. Circumstances for Refund Eligibility

A refund or alternative resolution may be considered for digital music purchases only under the following conditions:

2.1. Technical Issues Preventing Access/Download: * If you encounter a verifiable technical error on our part that genuinely prevents you from downloading or accessing the purchased music file(s) after multiple attempts, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 48 hours). * We may ask for screenshots, error messages, or other evidence to verify the issue.

2.2. Accidental Duplicate Purchase: * If you accidentally purchase the exact same music track or album multiple times within a short period (e.g., within 24 hours). * To be eligible, the duplicate purchase must not have been downloaded or extensively accessed. We reserve the right to verify download history.

2.3. Product Not as Described: * If the music file you purchased is demonstrably different from the product description (e.g., incorrect artist, incorrect track, significantly lower audio quality than advertised, corrupted file). * Minor variations in mix or master due to artistic choice are generally not considered “not as described.”

2.4. Unauthorized Purchase/Fraudulent Activity: * If an unauthorized purchase was made from your account without your consent (e.g., fraudulent use of your payment method). * In such cases, you must report the issue to us immediately and provide any requested documentation from your bank or payment processor.

3. Non-Refundable Circumstances

Refunds will generally not be granted under these circumstances:

3.1. Change of Mind: We do not offer refunds if you simply change your mind about a purchase after the music has been delivered. 3.2. Incompatibility: If the music file is incompatible with your specific device or software, and this information was either clearly stated on the product page or could have reasonably been ascertained by you prior to purchase. 3.3. Partial Consumption: If you have successfully downloaded and consumed a significant portion of the purchased music. 3.4. Purchase from Third-Party Retailers: This policy applies only to purchases made directly from Qodesh Music. If you purchased our music from another platform (e.g., iTunes, Spotify, Amazon Music), you must refer to their respective refund policies.

4. How to Request a Refund

To request a refund, you must contact our customer support team within 7 days of your purchase. Please follow these steps:

1. Email Us: Send an email to PlanetElohim@icloud.com with the subject line “Refund Request – [Your Order Number]”.
2. Provide Details: In your email, please include:
   • Your full name and the email address used for the purchase.
   • Your Order Number.
   • The specific track(s) or album(s) for which you are requesting a refund.
   • A detailed explanation of the reason for your refund request (e.g., technical issue, accidental duplicate).
   • Any supporting evidence (screenshots, error messages, etc.) that may help us understand and verify your claim.
3. Response Time: Our support team will review your request and typically respond within 3-5 business days with a resolution or request for further information.

5. Refund Process

5.1. Verification: All refund requests are subject to review and verification by Qodesh Music. We may access your download history and other relevant data to assess the eligibility of your request. 5.2. Approved Refunds: If your refund request is approved, the refund will be processed to the original method of payment used for the purchase. 5.3. Refund Timeline: Once approved, please allow 5-10 business days for the refund to appear in your account. The actual timing may vary depending on your bank or payment provider. 5.4. Partial Refunds: In certain rare circumstances, a partial refund may be offered if only a portion of your purchase qualifies for a refund.

6. No Physical Returns

As we deal exclusively with digital products, there are no physical products to return. Do not attempt to return any physical media, as it will not be accepted or refunded.

7. Changes to This Policy

Qodesh Music reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Service after any such changes constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• Email: PlanetElohim@icloud.com
• Phone: 407-449-4158
• Address: Orlando, Florida